At Riverwind Casino, we’re committed to providing you the best gaming, dining and entertainment experience in Oklahoma City. That’s why when you’re an Elite Wild Card member, you have personal access to one of our first-class casino hosts. From booking hotel rooms to issuing complimentary concerts and sporting events, our hosts meet the needs of our elite members, ensuring a top-notch experience. In this post, we’d like to introduce you to one of our marvelous casino hosts.
We’re so excited for the opportunity to feature Tracey. She’s been with us for several years and is a favorite of so many of our patrons! We sat down with Tracey to discuss her day-to-day experiences and what she loves most about Riverwind.
Thanks for sitting down with us, Tracey! To start off, describe your role here at Riverwind:
My role as a Casino Host is to accommodate our guests and make sure they have a phenomenal experience during their visit. I am also an influential part of maintaining a personal relationship with some of our elite players.
Our casino hosts are a very important piece of providing that personal customer service to our patrons. How did you get into this role?
Upon graduating high school, I started working in another Chickasaw Nation business and it was there that the seeds were planted for my career path. I discovered that I have a passion for meeting new people and maintaining excellent guest service. I think working in the casino industry really suits me. I couldn’t be happier working at Riverwind where I have an opportunity to work with all the awesome employees here.
What does a day in the life of a casino host look like?
A typical day consists of contacting patrons, booking hotel rooms, issuing complimentary concert tickets, sporting events, food, gift shop and more. When I’m not doing office work, I spend a lot of time down on the casino floor meeting and greeting our guests, as well as personally interacting with guests.
It sounds like you’re pretty busy all the time! What’s your favorite thing about Riverwind?
Being a native citizen, I am proud to represent my heritage as an employee at Riverwind. Our upper management team is great, too. I love how we all work together to create the positive atmosphere here at our casino.
Riverwind is known for its great entertainment. Is there anyone coming up you’re excited to see?
Absolutely! The comedian Gabriel Iglesias is quite the funny character. There’s no doubt in my mind that he will put on an awesome show and keep everyone laughing!
What do you enjoy outside of your time at Riverwind?
Aside from spending time with my family and friends, I like to watch sports (mainly basketball), go to the gym and I volunteer at the Humane Society.
Thank you so much to Tracey for sitting down with us and letting us get to know her a little bit better! Who would you like to see featured next? Tell us about your favorite casino host by sending us a tweet and stay tuned for our next feature coming soon!