Our hosts are here to help make your experience at Riverwind Casino as stress-free and memorable as possible. From booking hotel rooms to issuing complimentary concerts and sporting events, our hosts are committed to provide you the best gaming, dining and entertainment experience. One of the perks of being an Elite Wild Card member is that you have personal access to one of our first-class casino hosts, so become a member and see how awesome our hosts are. To help you get to know one of our wonderful casino hosts, we’d like to share a Q&A with Nathaniel K.
Thanks for sitting down to chat with us, Nathaniel! Starting off, describe your role here at Riverwind:
I have many roles at Riverwind. My job as a casino host means I’m available 24 hours a day for my patrons. I make sure the patrons have the best seats for upcoming concerts, they have a hotel room ready for them when they come in and can enjoy a meal while they are here. They can also enjoy the local sporting events that Norman and Oklahoma City have to offer. As a host, we also help out other departments such as the promotions team, the Showplace Theatre and even the valet if called upon. I also manage booking rooms for our hotel groups and entertainment rooms for our concerts.
It sounds like you wear a lot of hats! How did you get into this position? Was it something you always wanted to do or was it something that found you?
I started at Riverwind Casino as a cage cashier. When the Riverwind Hotel opened, I moved over as a Riverwind VIP Hotel Representative. My background is in hospitality, so I was doing that until a Casino Host position became available. I have been a Casino Host here for two years.
What does a typical day in the life of a host look like?
I come into work every morning and the first thing I do is catch up on communications from the night before, taking care of those items before I start the rest of my day. Then I move on to upgrading our remaining hotel rooms available for that evening. Once that has happened, I then get to walk the floor and take care of our patrons. I love chatting with our patrons. I check in with Player Services and give them breaks if needed, and I can usually be seen handing out our Bedré Chocolate to patrons on the floor as well.
What is your favorite thing about Riverwind?
I love seeing all of the jackpots that we pay out every day and I love seeing how many of our patrons keep coming back!
Outside of work, can you tell us a few fun facts about yourself? Any interesting hobbies?
I am an avid sports fan. Growing up in San Diego made me become a huge fan of the San Diego Padres, the beach and Mexican food. I love to take cruises and my co-workers make fun of me because all of the vacations I take. I love the University of Michigan. GO BLUE!
Thank you so much to Nathaniel for sitting down with us and letting us get to know you more! Do you have someone in mind that you would like to see featured next? Tell us about your favorite casino host by sending us a tweet and stay tuned for our next feature coming soon!