Riverwind Hotel Updates
The health and safety of our hotel guests and employees is our number one priority. Guests are encouraged to read the important information related to hotel operational procedures when making your next visit to the Riverwind Hotel.
Arrival and Departure. Upon arrival, Riverwind Hotel property will greet and take each guest’s temperature and complete a screening process. All guests are required to wear a mask while in the hotel’s common areas. Guests are asked to follow any related instructions including the use of queue lines to allow for six feet between guests in line, reduced elevator carriage guidelines and the use of hand sanitizer frequently. Social distancing measures are in place throughout the property.
Enhanced Cleaning and Disinfecting Services. Resort-wide cleaning and disinfecting procedures extend to all areas of hotel operations. All linens and employee uniforms are cleaned in accordance with CDC guidelines. Daily in-room housekeeping services during a guest’s stay have been suspended. However, if a guest of the Riverwind Hotel is staying for longer than one night, cleaning services will be provided as long as the guest is not in the room at the time of cleaning. Guests may step to the hallway, if needed. Rooms will be deep cleaned before and after each guest’s arrival and departure.
Operational Closures and Modifications. Valet service is suspended until further notice. The resort’s fitness and business centers remain closed. Elevator occupancy is limited to four people per carriage.
For more important information related to our other operational procedures, please click on any of the links below.
Check out these other Frequently Asked Questions as you prepare to stay at the Riverwind Hotel.
RIVERWIND HOTEL FREQUENTLY ASKED QUESTIONS
Hotel occupancy is not restricted due to the ability for social distancing in individual hotel rooms. Measures have been implemented in hotel common areas that are to be followed while visiting the Riverwind Hotel. Additional measures are in place at the property’s casino and all hotel guests who choose to visit the casino must comply with those measures.
Complimentary refreshments such as cookies, snacks, water and tea will not be available in the hotel lobby at this time.