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Gaming and Promotions Reopening

The health and safety of our patrons and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to Riverwind Casino.

Daily Operations. Riverwind Casino occupancy will be limited to 25% of building capacity, and the casino will close daily from 4 AM to 8 AM to allow for deep-cleaning of all areas of the gaming floor using electrostatic spraying techniques with EPA-certified chemicals. Other notable changes to operations include:

    • Promotions and casino events are suspended.
    • Tables games are suspended until further notice.
    • Poker is suspended until further notice.
    • Off-track betting is suspended until further notice
    • Complimentary drink stations will not be operable. Complimentary waters and sodas are available at bar areas.
    • All valet service is suspended until further notice.

Enhanced Cleaning and Disinfecting Protocols. Enhanced cleaning procedures will be followed, including the use of electrostatic sprayers and EPA-certified chemicals during daily closures as well as more frequent manual disinfection processes with EPA-registered disinfectant on high-touch surfaces like electronic games, door handles, railings, elevator buttons, ATMs and other hard surfaces. The number of hand sanitizer dispensers has been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs, Wild Card kiosks and elevator landings.

Physical Distancing. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines, using elevators or moving around the property. Every other chair will be removed from electronic games on the gaming floor. Restaurant tables and other layouts will be arranged to ensure appropriate physical distancing. Bars will be for service only and bar chairs will be removed.

For more important information related to our other operational procedures, please click on any of the links below.

General Reopening Information

Enhanced Cleaning Measures

Showplace Theatre

Stay at Riverwind

Dining at Riverwind

Shopping at Riverwind

Group Events at Riverwind

 

Check Out These Other Frequently Asked Questions Before You Visit

GENERAL QUESTIONS

Ongoing disinfecting services using electrostatic sprayers and EPA-certified chemicals will be used on an ongoing basis along with manual cleaning efforts with EPA-certified disinfectants. Additionally, electronic game attendants will sanitize electronic games frequently and thoroughly throughout the day.

If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrances and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.

GAMING AND PROMOTIONS

At this time, promotions and events are suspended. We will resume promotions and events when it is determined to be a responsible operational process as well as provides equitable opportunity for all patrons to participate. We will provide updates via our website, social channels, mail and email, where applicable, as more information regarding promotions becomes available.

Expired offers are no longer valid. New offers will be issued to you and will have applicable redemption and expiration dates.

Gaming tickets/vouchers that would have been valid during the temporary closure may be redeemed at Kiosk locations and the Cashiers Cage for up to 14 days after May 27, 2020. After June 10, 2020, expired gaming tickets/vouchers must be redeemed at the Cashiers Cage.

Yes, you will be able to use your Wild Card on electronic games.

Your Wild Card remained active and your tier status has been maintained. All earned points and entries have been kept in your account.

If you still have questions about our procedures, please contact us.
Riverwind Casino will reopen May 27. Read important details here.

Click the button below to see what you need to know before you make your next trip.

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