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Entertainment Reopening

The most current information on cancelations and postponements for entertainment at Riverwind Casino’s Showplace Theatre is listed below.

 

For more important information related to our other operational procedures, please click on any of the links below.

General Reopening Information

Enhanced Cleaning Measures

Gaming and Promotions

Stay at Riverwind

Dining at Riverwind

Shopping at Riverwind

Group Events at Riverwind

 

Check out these other Frequently Asked Questions for the latest details about concerts and shows at Riverwind Casino.

POSTPONEMENT & CANCELLATION INFORMATION

We are in constant communication with our artists’ management teams on show status. If a show’s status is changed to canceled, refunds for tickets will be made available to customers at the point of purchase. Refunds will not be available for performances that occur on the original scheduled date. We do our best to communicate any show status changes via email and our official social media channels as quickly as possible once the decision has been made to postpone or cancel.

Tickets previously purchased for postponed shows will be honored on the rescheduled date.

TICKET REFUNDS

Currently, refunds for tickets purchased online for the REO Speedwagon concert are available until Aug. 7 through the original point of sale. The concert has been rescheduled to Oct. 8, 2021. Etix is the official ticketing partner of Riverwind Casino. If you have questions, please call Etix at 1-800-514-3849 or visit Etix.com.

Refunds for tickets purchased at the Showplace Theatre Box Office will be available for two weeks once the box office reopens.

There are no other refunds available at this time.

Refunds will need to take place through their original point of sale. Etix is the official ticketing agent for Riverwind Casino. All other ticket sellers are considered third-party agencies. Please contact the third-party ticket seller directly for more information regarding policies about refunds for postponed or rescheduled shows.

If you purchased through Etix and prefer to receive a refund, you may request one by calling Etix at 1-800-514-3849 or visiting Etix.com. We encourage you to hold your tickets, as they will be honored for the rescheduled date. Etix is the official ticketing agent for Riverwind Casino. All other ticket sellers are considered third-party agencies. Third-party ticket sellers may have a refund policy. Please contact the third-party ticket seller directly for more information regarding policies about refunds for postponed or rescheduled shows.

RIVER LOUNGE

Entertainment at the River Lounge is suspended until further notice. We will continue to update our website based on current available information. 

If you still have questions about our procedures, please contact us.
Riverwind Casino is now open! Read important details here.

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