On any given day at Riverwind Casino, you’ll find our dedicated team members across the casino floor making someone’s day a little more special. Recently, we sat down with our Player Development & VIP Events Manager, Shelly W., to get to know her a little better.
Describe your role at Riverwind
I am the Player Development & VIP Events Manager here at Riverwind. I help organize and facilitate events for our most loyal patrons. I make sure our Casino Hosts have all the resources they need to provide top service to our guests. I also have the pleasure of hosting some of our great players.
How did you get into doing what you do? Is it something that you always wanted to do, or did it find you?
I was raised in a very service-oriented home, and there was never a stranger in my house. So hospitality was something that came naturally to me. I have been working in Gaming and Marketing for more than 10 years. My first job was as a Players Services Representative and I have had the opportunity to learn different sides of the business through the years. I love Marketing and Player Development!
What does your typical day look like?
I usually start my day with a cup of coffee and a visit to the Riverwind Hotel for a status check. A hotel stay is a valuable part of the Riverwind experience. I like to check in with the casino hosts, my fellow marketing team members, and visit the casino floor before I get started on my agenda for the day. Each day is different. Concert days are longer, and I have lots of visits with guests. I love concert days!
What is your favorite thing about Riverwind?
My favorite thing about Riverwind is it is one of the most exciting places in the OKC Metro area. We have the best games, great amenities, and friendly team members.
Riverwind has some great acts coming to the Showplace Theater. Is there anyone that you’re excited to see?
I am excited for Jamey Johnson. He tells great stories with his songs and I know he will put on an exciting show.
Tell us a few fun facts about yourself, any interesting hobbies.
I love cheering on my favorite teams, especially the Thunder. My hobbies include throwing parties. By that I mean I like to make every occasion festive and I lend my skills to family and friends events. Also, I come from a large family and I love spending time with them.
We appreciate Shelly for allowing us to sit down with her for a few minutes! With so many amazing things happening here at Riverwind, it’s no wonder why she enjoys work every day. Sign up for a Wild Card and start earning your rewards today!